Acceptance of Terms of Sale

Chilewich | Sultan LLC (“Chilewich”) allows its authorized Chilewich Interior Designers to place orders for Chilewich products through its ID Website subject to the following terms of sale (the “Terms of Sale”), which may be updated from time to time without prior notice. The most current version of these Terms of Sale may be viewed at any time at: www.chilewich.com/interior_design/terms_sale. Please read these Terms of Sale carefully. By gaining access to this ID Website, you agree that you have read and understand these Terms of Sale and any posted updates and that you accept and agree to be bound by them. If you do not wish to be bound by these Terms of Sale, please do not make purchases through this ID Website.

New Accounts

In order to become an authorized Chilewich Interior Designer, an online application must be processed: www.chilewich.com/interior_design/apply. A Credit Card Authorization Form and a copy of your Resale Certificate is also required.

Chilewich is currently accepting new accounts in the U.S.

How To Place Online Orders

At the present time, only U.S. authorized Chilewich Interior Designers are able to place orders through the Chilewich ID Website by using a valid user id and password.

Distribution of Chilewich Products

Chilewich’s main line of distribution is through retailers with a dedicated retail storefront. Any other distribution channel, (web, catalog, other) must have prior approval by Chilewich Sales Department. Please submit any requests concerning distribution to our sales department at interiordesign@chilewich.com.

Interior Design Prices

All listed prices on the Chilewich ID Website are Interior Design prices intended for Interior Designers only.

Credit

At its sole discretion, Chilewich reserves the right to withhold shipments on accounts considered not within good credit standing.

Shipping

Orders will be shipped FOB Chatsworth, GA, USA, which means that title will pass to you at the point of shipment. We will notify you of the shipping charges that are applicable to your order and payable by you, approximately two (2) days after your order is placed.

Minimum Orders

There is no order minimum and no pre-packs for these orders

Credit Card Payments

Chilewich requires all authorized Chilewich Interior Designers to have a valid credit card number on file with us. This credit card number will be charged each time an order is placed, with the exception of accounts established with Net 30 payment terms. Expect charges to appear on your credit card 2-4 business days after your order is placed. Chilewich may seek pre-authorization of order charges from your credit card provider in certain cases.

Please make every effort to provide Chilewich with a valid credit card number. A valid credit card number is a current or unexpired credit card with available credit. Should your credit card be declined, our Customer Service Team will call you three (3) times to obtain a new, valid credit card number. If you fail to provide a valid credit card number after we make three (3) attempts to reach you, Chilewich will automatically cancel your order. You will receive written confirmation of the cancellation in the mail.

Revisions to Orders

Chilewich only accepts changes made to purchase orders submitted the same day. Same day changes to purchase orders can be submitted to Chilewich at interiordesign@chilewich.com. Any additions made to a purchase order in the days following its submission will be processed as a new order.

Chilewich will not cancel or add items to a shipment once the order is packed. If changes to a shipment that has already been packed are unavoidable, a 15% re-stocking fee will be applied to your account.

Termination

Chilewich reserves the right to terminate your account at any time.

Backorders

Orders will be partial shipped as they become ready, unless “ship complete” is specified at the time of order. Chilewich will pay for most freight costs associated with backorders.

Return Policy

This policy sets out the minimum requirements for properly documenting, packing, and shipping returns to Chilewich. Chilewich reserves the right to refuse any returns not in compliance with the following guidelines:

Chilewich will accept authorized returns only. A Return Authorization must be requested in writing at returns@chilewich.comno more than four (4) weeks after the merchandise in issue was originally shipped. Please inspect all merchandise upon receipt and immediately report any defects to us in writing at returns@chilewich.com. Once a Return Authorization is issued by Chilewich, merchandise must be returned [BY A TRACEABLE METHOD] within four (4) weeks of the Return Authorization issue date or it will not be accepted.

Inquiries About Interior Design Orders

For questions about placing wholesale orders with Chilewich and/or Chilewich’s Terms of Sale, please contact customerservice@chilewich.com.